What we're about

  • Ilise Benun and Peleg Top
  • The Marketing Mix is the official blog of Marketing Mentor and the community that's sprung up around it.
  • We're devoted to helping small business owners, freelancers and independent professionals grow their businesses into thriving enterprises.
  • Feel free to join in the conversation: leave a comment, send us an email. Or, if you're an MM client, past or present, with the blogging bug and/or great stories to share, let us know—we're always on the lookout for guest bloggers!

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The Mix Masters

  • ILISE BENUN is the founder of Marketing Mentor, and has been teaching people to promote themselves and their services since 1988. Author of 4 books and many, many more articles, Ilise has been self-employed for all but three years of her working life.

    More about Ilise here.

  • PELEG TOP is a partner in Marketing Mentor and the founder of Top Design, an L.A.-based industry leader in branding and cause marketing.

    More about Peleg here.

The Mix Mistress



  • COLLEEN WAINWRIGHT, a.k.a. "the communicatrix," is a Los Angeles-based writer/designer/consultant who helps entrepreneurs define and market themselves. She is a devoted adherent of the Marketing Mentor program as well as living proof that by gum, the stuff actually works.

    More about Colleen here.

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August 27, 2007

Sometimes Marketing is Saying "Thank You"

A couple weeks ago I received a card at my PO Box from Kate Gaffin of Beautiful Futures, a reader of Quick Tips from Marketing Mentor. I don't know Kate personally, but she took the time to write to me to thank me for my efforts. As a small token, she included a Starbucks card inside. I don't know about you, but this is not the type of mail I get every day.

So I responded to Kate to thank her for thanking me. That's when I found out she hadn't exactly handwritten that card to me. You see, she's using that new service, www.sendoutcards.com which other readers and commenters have written us about before. It seems to be catching on.

Here's what Kate wrote back to me:

I'm so glad you liked the card and I hope you had a nice Starbucks treat.

I actually sent similar cards to six other folks who have also provided such great resources to me (and thousands of others) over the years.  I was really touched by their responses and it reminded me that we just don't show appreciation enough anymore.  When we do, it's so nice to know that we might have put a smile on someone's face.

In the last month, I began sending out cards to my steady customers...just to say thanks for thinking of my company when they needed a gift for a little one in their lives. I got back dozens of emails telling me that no other company had ever thanked them for being a customer. Many orders came in as a result.

What a great marketing tool personalized cards are!  And using the system I did to send yours, it's all automated and I can send a card with just a couple of clicks in a font created from my own handwriting.  It then gets printed, stuffed, stamped and mailed for me.  And it all happens with just a couple of clicks whether sending to one person or 1,000.  This is really amazing stuff in a time of technology overkill...simplicity and personalization really makes one stand out.

Check it out here.

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